Affecting Other - Multiple Servers

• 08/16/2023 16:12 - 08/16/2023 21:38
• Last Updated 08/16/2023 21:39

UPDATE 9:37PM EDT: All server issues are resolved. We appreciate your patience. Any issues, please notify us by opening a ticket.

UPDATE 5:00PM EDT: Servers are coming back online. If you are still experiencing issues, you may be in the queue for restoration of services. We will continue to monitor the situation and update as needed.

UPDATE 4:21PM EDT:  We have identified the reason behind the network disruption in our datacenter which is affecting some of our Customers servers. We are working to repair the issue now. No ETA yet. Please watch this space for further updates.

We are experiencing a network outage across several servers. If you are experiencing issues with your website not loading or email connections, you may be affected.

Please keep an eye on announcements for further information and progress on this problem.

https://store.sitedart.net/announcements

Affecting Other - All Servers

• 04/07/2023 13:59 - 04/07/2023 15:52
• Last Updated 04/07/2023 15:03

UPDATE 3:03pm EDT: We show services are responding again, and the attack is being diverted. We will continue to monitor for further issues.

UPDATE: We show a network wide DDoS attempt is underway. We are doing further investigation, but website services and email will be slow to respond while we fight this specific attack. We appreciate your patience.

We show our Cloud Datacenter is experiencing a network outage. We are currently investigating.

• 03/14/2023 09:53 - 03/15/2023 08:28
• Last Updated 03/14/2023 18:18

We have been notified of a critical network issue in our Datacenter. We are investigating. We will update status when we have more information.

UPDATE: (10:24AM EDT) - A team is on site now.  The issues are weather related. We will update this status when we have more information.

UPDATE: (12:00PM EDT) - Damage report is still underway. We do not have an ETA at this time. We will continue to update the progress here. 

UPDATE: (4:15PM EDT) - The current status of the server shows a cable line may be cut or out due to inclement weather in our New York datacenter.  Our Tier 2 team continue to work on this issue, which is affecting several of the servers across the network. We will continue to monitor the status for news and will update this report when we have more information.

UPDATE: (6:15PM EDT) The issues with connectivity have been resolved for this server. No further issues reported at this time.

• 10/16/2020 17:46 - 10/18/2020 11:34
• Last Updated 10/16/2020 18:21

UPDATE: This issue has been resolved

Hello,

We have received word of an outage on one of our hosting servers. There may be a chance your site is affected. If you're site is unreachable at this time, you may be affected.

We are currently investigating the issue, and hope to have more information soon.

Affecting Other - Email Services

• 09/15/2020 16:15
• Last Updated 09/15/2020 20:06

We have been notified there is a worldwide outage situation at the main email delivery servers. This is having an effect for mail deliveries (i.e: millions of people having mail issues). It is intermittent as well.

We are closely monitoring this situation, and hope to have more information soon.

UPDATE : We have received word this issue is resolved. Emails that should have delivered should show up or have bounced back to the sender, asking them to try again.

We appreciate your patience during this issue.

• 11/13/2019 11:55 - 09/15/2020 16:15
• Last Updated 11/13/2019 11:56

Between the dates of November 13th, 2019 and November 16th, 2019, we are scheduling a server move. Due to hardware changes and updates, this is a critical move and needs to be completed within this timeframe.

To find out if you may be affected, you can check the following...

Login to your customer panel, click on 'Services'.
Click on the word 'Active' next to your hosting subscription (this mainly affects taxPRO, Managed Wordpress and some Linux accounts)
On the left hand menu, look for 'Login to Cpanel' and click

Once you log in, look to the right hand side and find 'Shared IP Address' - If it says 104.193.143.111, then your site and email may experience an outage.

Right now, we are expecting a 1 to 2 hour outage as we complete this move.

We apologize for any inconvenience. This move is for the safety of your website and files, so it is important this is completed as soon as possible.

Any questions, please contact us at support@sitedart.net for further assistance.

• 06/18/2019 00:00
• Last Updated 06/18/2019 14:17

UPDATE: SERVER ISSUES RESOLVED - THANK YOU

Hello,

Our datacenter has reported the server CPAN3.sitedarthosting.com is currently down for maintenance. We do not have an ETA yet.

We apologize for the inconvenience and will update report when we have further information.

Affecting System - Acronis Cloud Backup

• 02/09/2018 23:00 - 01/23/2019 19:45
• Last Updated 02/05/2018 13:33

Business Data Bakup services will be undergoing maintenance on Friday, Feb. 9th

Maintenance start time:                09 February 2018, 11:00 PM (GMT -05) 
Maintenance completion time:       10 February 2018, 02:00 AM (GMT -05) 
Maintenance total duration:           3 hours

Services impact: Customers may expect short periods of services and resources unavailability. Backup and restore functions will not be affected.

• 01/30/2018 14:22 - 01/30/2018 22:44
• Last Updated 01/30/2018 18:10

UPDATE: 1:09pm EST - Services are starting to return. Email will flow normally. No mail should be lost. If you are still experiencing issues, please open a ticket. https://store.sitedart.net/ticket
__________________________________________________________________

We show there are website slowdowns and outages as well as delays for email being delivered to our CPAN4 and CPAN5 server. This issue is under investigation. Please know that we are attempting to resolve this issue as quickly as possible.

Thank you
The SiteDart Team

• 01/24/2018 10:22 - 01/25/2018 14:41
• Last Updated 01/24/2018 10:23

Starting Wednesday, 1/24/2018, we will be performing maintenance on our SiteDart server. Due to increased growth, we have expanded beyond our current services. We will be moving to a more powerful and faster server.

During the 48 hour period between Wednesday and Thursday, 1/25/2018, the store and our website for sitedarthosting.com (and sitedart.net) may become unavailable for short periods. If you have issues purchasing or visiting our site, please wait and try again in 30 minutes.

We apologize for any inconvenience this may cause. But, we're also excited our product line is a great success, and want to make it a better experience for all when purchasing and renewing your subscriptions.

Thank you for being our customer...
The SiteDart Hosting Team

Affecting System - Tax Pro Websites

• 12/23/2017 02:13 - 12/31/2017 00:00
• Last Updated 12/24/2017 12:12

Attention:

Until the end of December, you may notice slowdowns in your dashboard training area for your Tax Pro site. We are currently upgrading these files to include new changes and adjustments to the way you edit your Tax Pro.

Starting in January will come the sweeping changes for Tax Rates, Forms tools, etc. So, bear with us as these latest updates take place before the beginning of the new tax year. 

Happy Holidays to all...

The SiteDart Hosting Team

UPDATE: Tax Pro Dashboards are resolving again. Thank you.

• 12/11/2017 12:47 - 12/23/2017 02:12
• Last Updated 12/11/2017 20:30

We are experiencing service issues across all servers. We are aware of the issue and working to resolve. Thank you for your patience...

1:52PM EST: The RAID array (har drives) in the server has suffered a complete failure. We are now restoring server data from backups. We have no ETA when this will complete but will provide updates as the operation progresses.

5:25PM EST: Sites have been slowly returning. We're in touch with our hardware providers to make sure there are no further problems. We will continue to update the process.

8:16PM EST:  Server issues are resolving. Moved from CRITICAL to HIGH. We will keep this notice here until Tuesday, 12/12. If you are still experiencing site issues, please open a ticket.

Thank you

`SiteDart Team`

• 11/27/2017 10:56
• Last Updated 11/27/2017 20:26

• 11/17/2017 14:33 - 12/23/2017 02:12
• Last Updated 11/27/2017 11:11

The latest version of Wordpress has been released. There have been major changes within the software. Please do not update if you are using our Tax Pro or Managed services. We are in testing and will update when we feel the software is stable.

If you have installed Wordpress yourself, we suggest making a backup before applying the latest update.

Thank you

UPDATE: Reports show that the new Wordpress is working well. Some issues exist if you have cookies stored for your website. Please make sure to delete your cache and any cookies. This should help if you have issues working with your site..

Thank you

• 11/16/2017 19:44
• Last Updated 11/17/2017 14:33

We are currently aware of a known issue with several Wordpress websites receiving a 404. We are investigating and repairing as we find the problems.

UPDATE: 3:07AM EDT

SSL's are just about complete. These upgrades should not affect any sites by opening...
Wordpress update fixes underway.

UPDATE: 11:44PM EDT
Several major updates...

1. A new release for SSL's is underway. These will enhance security for your websites, and add some extra layers of use for your email services. Some sites are taking time to come back from this update. We expect services to be back to normal by start of business Friday EDT.

2. The latest release of Wordpress has been released. Please make sure not to do this update on your own, as there may be some lingering issues. Some reports of sites being updated has caused some outages. Be very careful when you see updates, as we will manage these for you.

______________________________________________________________________

If you have any issues start of busines Friday, please open a ticket.

Thank you for your patience...
SiteDart Hosting Team